Customer Service/Shipping

DOMESTIC SHIPPING & RETURN POLICY:

United States Shipping Methods

STANDARD: We ship our books and calendars through MEDIA MAIL, a service offered through the USPS, with tracking. Delivery time is between 5 and 8 business days. During holidays this may take a few days longer.

TWO DAYS: We ship our books and calendars through SECOND DAY, a service offered through UPS, with tracking. Orders must be taken before 12:00 Noon, Pacific Time. Delivery time is between 2 to 4 business days.

OVERNIGHT: We ship our books and calendars through NEXT DAY AIR, a service offered through UPS, with tracking. Orders must be taken before 12:00 Noon, Pacific Time. Delivery time is between 1 to 3 business days.

Order Processing:

Most orders are processed and shipped within 24 hours. Orders placed on holidays, Saturday or Sunday, or after 12:00 Noon Pacific Time will begin processing on the next business day.

Sales Tax:

Local taxes, if applicable, will be added to your order.

Return & Exchange Policy: 

We do not accept exchanges or substitutions for purchased items.  All sales are final.

Customer Service Address: 

Compawssion, Inc.
Attn: Customer Service
23945 Calabasas Rd.
Calabasas, CA 91302 

Email: aja@compawssion.com

 

INTERNATIONAL SHIPPING:   

International shipping and/or billing is facilitated through International Checkout, Inc..

International Checkout, Inc.
7950 Woodley Ave
Unit C
Van Nuys
CA 91406, USA.

Customer Service: 6:30 AM - 6:30 PM PST - (for international Shipping inquiries only)

USA and Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3230.9539
Ireland Phone : +353.1443.3715
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408


All orders must be shipped domestically to International Checkout from Compawssion. Often, a domestic shipment fee is charged and added to the international fee. If this applies to your order, we will revise your invoice to add the domestic shipment fee and charge you accordingly. Typically, a domestic shipping fee for a single item order is less than $10.00.

 

 

Duties and Tax:

For your convenience, International Checkout provides the option to pre-pay Duties and Taxes.*

If you choose to pre-pay Duties and Taxes, you may avoid customs delays and we guarantee that you will not be asked to pay anything when your order arrives.

If you do not choose to pre-pay Duties and Taxes, you will be responsible for Duties, Taxes, and any related charges when your order arrives in your country, should your government decide to enforce these laws .

*Duties and Taxes are calculated and charged by customs in your country.

 

 

 

Fraud Reporting:

In the event of any investigation of unlawful activities by local, state, national and/or international authorities, International Checkout reserves the right to disclose personal information as required. Any party or individual conducting unlawful activities on International Checkout will be reported to the proper authorities, including disclosure of personal information relating to any investigation of said activities.

Insurance:

All orders are insured against loss or damage. The cost of this insurance is included in your International Checkout shipping and handling fee.

International Shipping and transit times: 

International Checkout will get your items to your doorstep as quickly as possible.

STANDARD SHIPPING arrives to your address in approximately 12-28 business days.

PRIORITY SHIPPING arrives to your address in approximately 10-20 business days.

TRANSIT TIMES are estimated and are not guaranteed.

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